ENT news wrote this evening that “Some have even wondered if Microsoft’s various Update services have made service packs obsolete.”

I hope not!

Let me just state for the record now that there are instances when “hotfixes” cause more trouble than the issue itself. 85% of my user population of consultants are client facing and not getting their updates from me, rather, they use Automatic Updates. It can be a real challenge to straighten out issues when you have remote clients.

I try to provide the best support for my folks as possible and test everything that I can in advance including service packs. Inevitably, they are using specialized tools from large vendors like IBM and the like and I can let them know of any ‘gotchas’.

Microsoft, please don’t roll service packs into Automatic Updates.